Frequently Asked Order Returns and Cancellations Question

14 days right of withdrawal:

In alignment with consumer law, you can, without stating reasons, revoke the agreement with Gibson up to 14 calendar days after you have received the product (or in case multiple products were ordered that were shipped via several shipments, 14 calendar days after you have received the last shipment). You do this either by filling out the standard template for exercise of the right of withdrawal, which you can find here, or by sending an email to our customer service department.

For more information on the right of withdrawal, please see article 6 of our General Terms and Conditions.

Additional return policy:

In addition to your right of withdrawal, we offer you an additional return policy. If you are not 100% satisfied, you can also return the product after the right of withdrawal lapses and up to 30 days after you have received the product (as mentioned in article 7 of our General Terms and Conditions). We will assess the state of the product once we have received it back.

The following assessment criteria are applicable:

Instruments: Must be in brand new, original condition and must not show any signs of wear and tear, including, but not limited to scratches or damages in the housing or collateral materials. Instruments must also contain all original packaging, cases, manuals, warranties, certificates and accessories that were included with the original delivery.

Strings:
Are only accepted if they are returned in an unopened original packaging

Accessoires: Belts, etc., must not show signs of use, and should be returned in its original packaging

Parts, Pickups / Elements: Must not show signs of use, and should be returned in its original packaging

Clothing: May only be returned unworn and in new condition, and should be returned in its original packaging

Amplifiers and pedals: Amplifiers and pedals must be in brand new, original condition and must not show any signs of wear and tear, including, but not limited to scratches or damages in the housing or collateral materials. Instruments must also contain all original packaging, cases, manuals, warranties, certificates and accessories that were included with the original delivery.

For more information on the additional return policy, please see article 7 of our General Terms and Conditions.

You can call our Customer Service staff via 00800-44427661. They will then help you with the return process. Of course, you can also send an e-mail to Service.Europe@gibson.com.

Depending on the condition of the product, we will assess whether we can proceed with a refund. The costs of returning the ordered products to us are at your expense. Refunds will be processed as soon as we can confirm that the condition of the returned item(s) meets our requirements.
If after receipt and quality control we observe that the product does not meet the criteria mentioned above and/or has damages, then we reserve the right to not accept the return, or instead, if we need to proceed with repair and/or replacement of components in order to render the product commercially marketable again then any and all costs deriving from this shall be at your expense. They shall be deducted from the repayment of the purchase price. We shall inform you of this and confirm the costs to you by email.

We ask you to send a copy of the invoice in all cases, so that we can process the return.