Frequently Asked Warranty Question

If you require warranty service in Europe, please contact our Consumer Service team at 00800-44427661.
For our full warranty terms and conditions please visit "Warranty Registration", or you can contact our consumer care team on 00800-44427661 or Service.Europe@gibson.com.
Our warranty comes in addition to your legal rights and does not in any way limit such rights.

When contacting Gibson in writing you should include a complete description of the problem. If non-warranty work is recommended, a quotation will be issued and you can approve it before any work is done. We appreciate a prompt communication here to avoid unnecessary delays. It is not necessary to purchase non-warranty work in order to obtain service on materials that are covered by the warranty.
Subsequent to inspecting an instrument upon arrival, Gibson or the authorized Gibson Warranty Repair Center will advise you when the work will be completed. The repaired instrument or part will be returned to the to you, freight collect and insured.
If we conclude that there is question of a defect that is covered by our warranty then we will:

• Proceed with replacement by an equivalent product, where possible; or


• if replacement by an equivalent product is impossible, offer you an equivalent alternative replacement product; or


• proceed, with close communication with you, to repair.

If we reach the conclusion that a product that you returned to us is actually not damaged or defective then we will return it to you and you could be charged the additional costs for the return of the product. If this happens, we will confirm this to you by email.

If a product that you received from us is not the product that you ordered, then we kindly request you to inform our customer service immediately. We will arrange the pick up the incorrectly delivered product and deliver the correct product to you or repay the purchase price and potential delivery and return costs to you where the product is not available.

No representative or other person is authorized to assume for Gibson any liability except as stated above. For further information contact:

Gibson Europe B.V.
Smallepad 15
3811 MG Amersfoort - The Netherlands
Tel: 00800-44427661 or 00800-4GIBSON1
E-mail: Service.Europe@gibson.com