Frequently Asked Warranty Question

If you require warranty service in the U.S., please contact our Consumer Service team at 1-800-444-2766. You may also contact your nearest authorized warranty service center, for service center locations please contact Consumer Service at 1-800-444-2766 .

Please note! For purchases made outside of the U.S., please contact your authorized Gibson distributor or local dealer for warranty service information.

The owner will be responsible for getting the instrument to the Warranty Center. If the instrument is shipped, freight and insurance must be prepaid.

If there is no Warranty Center in your area, you may contact your nearest authorized Gibson dealer. Your dealer will evaluate the situation, then contact us for further instructions. All returns to Gibson must have a return authorization. Any shipments that do not have authorization cannot be accepted.

Only authorized Gibson service centers may perform warranty service - any service performed by unauthorized persons will void your warranty. Gibson disclaims liability for defects or damages caused by service performed by unauthorized persons and all non-warranty service not performed by an authorized Gibson service center.

When contacting Gibson in writing you should include a complete description of the problem. If non-warranty work is recommended, a quotation will be issued and must be approved by the owner before such work is done. We appreciate a prompt notification of your wishes. It is not necessary to purchase non-warranty work in order to obtain service on materials covered by the warranty.

Subsequent to inspecting an instrument upon arrival, Gibson or the authorized Gibson Warranty Repair Center will advise you or your dealer of the approximate date of completion. The repaired instrument or part will be returned to the owner or dealer, freight collect and insured.

No representative or other person is authorized to assume for Gibson any liability except as stated above. For further information contact:

Gibson Inc.
209 10th Ave. South
Nashville, TN 37203
(800) 444-2766
615-871-4500
service@gibson.com