Frequently Asked Order Returns and Cancellations Question

If you are not 100% completely satisfied with your purchase, return it within 30 days of the invoice date for a full refund of the product purchase price, full credit, or exchange of your choice. Depending on the return situation and condition of product, at Gibson's discretion returns may be subject to a 15% restocking fee.

Returns purchased from the Gibson Online Store can only be made through Gibson Consumer Service, and not through a Gibson Authorized Dealer. Please call 1-800-444-2766 or email service@gibson.com to request a return.

All products must be returned within 30 days of invoice date and meet the criteria specified below:

Instruments:

Must be in brand new, original condition and show no signs of wear or use including, but not limited to, pick scratches, belt-buckle scratches, scuffs, dings or scrapes on the instrument, case, or collateral materials. Guitars must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase or your return may be subject to a return handling charge or a minimum 15% restocking fee for returns that are not in original brand-new condition. Your refund will be quickly processed once we confirm that your returned item meets these requirements.

Strings:

Only defective product returns are accepted and they cannot show signs of long-term usage. This also includes incorrectly packaged string sets.

Instrument care:

Product may only be returned if unopened.

Accessories:

Product cannot show signs of long-term use.

Parts:

Product cannot show signs of long-term use.

Pickups:

Product cannot show signs of long-term use. Additionally, we offer the option of after 30 days and up to 60 days of invoice date, returns can be made for an exchange of another Gibson Pickup only of equal or lesser value.

If you are not 100% completely satisfied with your purchase, return it within 30 days of the invoice date for a full refund of the product purchase price, full credit, or exchange of your choice. Depending on the return situation and condition of product, at Gibson's discretion returns may be subject to a 15% restocking fee.

Returns purchased from the Gibson Online Store can only be made through Gibson Consumer Service, and not through a Gibson Authorized Dealer. Please call 1-800-444-2766 or email service@gibson.com to request a return.

All products must be returned within 30 days of invoice date and meet the criteria specified below:

Instruments:

Must be in brand new, original condition and show no signs of wear or use including, but not limited to, pick scratches, belt-buckle scratches, scuffs, dings or scrapes on the instrument, case, or collateral materials. Guitars must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase or your return may be subject to a return handling charge or a minimum 15% restocking fee for returns that are not in original brand-new condition. Your refund will be quickly processed once we confirm that your returned item meets these requirements.

Strings:

Only defective product returns are accepted and they cannot show signs of long-term usage. This also includes incorrectly packaged string sets.

Instrument care:

Product may only be returned if unopened.

Accessories:

Product cannot show signs of long-term use.

Parts:

Product cannot show signs of long-term use.

Pickups:

Product cannot show signs of long-term use. Additionally, we offer the option of after 30 days and up to 60 days of invoice date, returns can be made for an exchange of another Gibson Pickup only of equal or lesser value.

Clothing:

Product may only be returned in new condition.

To return your shipment, please follow the return steps listed here, and pack your return carefully to prevent damage in shipment. For all returns:

You must obtain and include a Return Merchandise Authorization Number. The RMA number is obtained by contacting our Consumer Service Dept. at 1-800-444-2766 or service@gibson.com. This RMA number must appear on the outside of the returned package(s). A call tag to return the product will be issued along with the RMA number.

Product must be in the original packaging complete with all collateral materials such as mounting hardware, care kits, hang cards, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the product.

For returns based upon taste (which are only acceptable within 30 days), product must be in brand-new condition, showing no signs of wear or use, such as scuffs, dings, or scrapes. All collateral materials should be in the same condition as when they were shipped.

Include a copy of the sales receipt generated at the time of sale.

Returns missing any of the above are subject to refusal, or a 15% restocking fee at Gibson's discretion.

Product may only be returned in new condition.

To return your shipment, please follow the return steps listed here, and pack your return carefully to prevent damage in shipment. For all returns:

You must obtain and include a Return Merchandise Authorization Number. The RMA number is obtained by contacting our Consumer Service Dept. at 1-800-444-2766 or service@gibson.com. This RMA number must appear on the outside of the returned package(s). A call tag to return the product will be issued along with the RMA number.

Product must be in the original packaging complete with all collateral materials such as mounting hardware, care kits, hang cards, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the product.

For returns based upon taste (which are only acceptable within 30 days), product must be in brand-new condition, showing no signs of wear or use, such as scuffs, dings, or scrapes. All collateral materials should be in the same condition as when they were shipped.

Include a copy of the sales receipt generated at the time of sale.

Returns missing any of the above are subject to refusal, or a 15% restocking fee at Gibson's discretion.